As an Owner or Admin of an account, you can add custom media to a channel (Owner) or training posts (Owner & Admin) and make your content available to your organization. You also have the ability to add to the hundreds of existing training videos your organization has access to within RightNow Media. With this feature, you are able to embed individual videos, or even live streams, from the following supported platforms:
- YouTube / YouTube Live
- Facebook Live
To begin, simply click the Organization name option at the top of the page to open the custom library page.
The custom media window allows you to embed from the supported platforms (above) by pasting the URL or embed code into the "Embed" field. A thumbnail will be automatically generated based on your upload. You also have the option to upload your own thumbnail image for your media. See below for more specific instructions on how to embed a code from the available third parties.
As an Owner, you can also create custom media directly from the custom library page for quick and easy access by members of your organization. Simply follow the steps below:
- Create a custom media channel or visit one that you have already created.
- Click on the "Create Custom Media" option to open the custom media window.
- Once created, it will automatically append the new content to the beginning of your channel.
To upload a video or live stream from YouTube, copy and paste the URL or choose the embed option by clicking on the "SHARE" button, and then pasting in the rendered embed code like below. This option works for both YouTube and YouTube live videos.
To upload a video or live stream from Facebook Live, you can simply copy and paste the video URL into the Custom Media window.
To upload a video from Vimeo, you can either copy and paste the URL or you can choose the embed option by clicking on the "Share" button, and then pasting in the rendered embed code like below.
To upload a video or stream live from Livestream, it is important to note that we are not able to utilize the URL for the video, however, you can choose the embed option by clicking on the "Share" arrow and paste in the rendered embed code like below.