Create Custom Media
As an Owner or Admin of an account, you can add your own custom media to a channel(Owner) or training posts(Owner & Admin) to make your content available to your organization and add to the hundreds of existing training videos that they have access to within RightNow Media. With this feature, you can embed individual videos, or even live streams from these supported platforms - Vimeo, YouTube, YouTube Live, Facebook Live, Livestream.
To begin, simply click the Organization name option at the top of the page to open the custom library page. Select Edit to add channels and Custom Content.
The Custom Media window allows you to embed from popular sources like YouTube, YouTube Live, Facebook Live, Livestream.com, and Vimeo by pasting in the URL or embed code into the "Embed" field. It will attempt to save a thumbnail based on your upload, or you have the option to upload your own image to serve as the thumbnail for your media. See below for more specific instructions on how to embed code from the available third parties.
As an Owner, you can also create custom media directly from the Custom Library page for quick and easy access by members of your organization. Simply create a custom media channel (1) or visit one that you have already created (2) and click on the "Create Custom Media" option to open the Custom Media window. Once created, it will automatically append the new content to the beginning of your channel (3).
To upload a video or live stream from YouTube, copy and paste the URL or choose the embed option by clicking on the "SHARE" button, and then pasting in the rendered embed code like below. This option works for both YouTube and YouTube live videos.
To upload a video or live stream from Facebook Live, you can simply copy and paste the video URL into the Custom Media window.
To upload a video from Vimeo, you can either copy and paste the URL or you can choose the embed option by clicking on the "Share" button, and then pasting in the rendered embed code like below.
To upload a video or stream live from Livestream, it is important to note that we are not able to utilize the URL for the video, however, you can choose the embed option by clicking on the "Share" arrow, and paste in the rendered embed code like below.